FREQUENTLY ASKED QUESTIONS

No, there is no additional charge for having more than one driver. You can have up to 3 named drivers per vehicle. All drivers need to present at pick up with a valid drivers license.

Yes, we offer auto van rental in North Auckland, perfect for businesses needing reliable transport. Our automatic vans provide comfort and easy driving, especially for long-term or regular use. Whether you’re transporting equipment or staff, we have options available to suit your needs.

Yes, we provide automatic truck hire throughout New Zealand. Our fleet includes modern automatic trucks, which are easier for drivers to operate with less effort. This is ideal for those who prefer automatic transmissions for heavy-duty transport tasks.

Yes, we have a range of Class 2 truck hire options available in Auckland. These trucks are suitable for drivers holding a Class 2 licence and can handle larger loads, making them ideal for commercial use or heavy transportation.

The security bond is an authorisation of funds on your credit or debit card that allows us to finalise any outstanding amounts owed at the end of a hire. It also gives authority to process charges for insurance in case of accident.

The security bond is generally between $350 – $600, depending on the vehicle, but this may be more for some vehicles or for extended hire periods. This can ONLY be processed by Visa/Mastercard debit or credit cards. Ask us about the correct deposit for your hire.

Yes, we do. We hire tie downs, moving blankets and trolleys. Please enquire at pick up or book online to arrange this.

You must be over 21 years of age, hold a full license and currently hold the class of license for the vehicle you wish to hire. If you are running a tour with fee paying passengers, you will need to present your valid Transport Service License and your driver will require a P endorsement.

Yes, unlimited mileage rates are available for minibuses, vans, and utes. There is a minimum of a 3 day rental to qualify for an unlimited mileage rate.

Our Insurance Excess is $3,000. For most vehicles, we do have an option to reduce this excess to $1,000. The cost to do this is $35 per day (incl. GST). Please enquire if you’d like more information on our insurance policy.

Unfortunately, we are closed on Sunday and Public Holidays. However, we are open on Saturday for pick up of vehicles and trailers. Pick up can be arranged on Saturday if you’d like to use a vehicle or trailer on a Sunday, or the business day prior if you’d like to use a vehicle or trailer on a public holiday.

No. All vehicles have been picked up and returned to our depot at 12 Shamrock Drive, Kumeu, Auckland

The security bond is normally processed within 24 hours of your hire completion, however this can take a few days to show on your account due to various bank processing cycles.

Vehicles can be taken on the ferry but they must be returned to Auckland as we do not have any other offices located around New Zealand.

For larger vehicles (2 Ton and up), please enquire further as vehicles may have to be certified to cross on the ferry due to lashing point requirements etc. We can advise what our vehicles have so you can book the correct one and organise this with the ferry companies.

We have limited on and off site parking available for customer vehicles. Please note that we will not accept any responsibility caused to damage of vehicles left on or off site during your rental. If your vehicle is precious, please arrange transportation!

For long hires of one week or more, please feel free to get in touch to discuss rates.

Call us by phone to advise us as soon as possible.

Cancellation Policy:
– Within 48 hours of start time: 50% hire charge payable
– Within 24 hours of start time: 100% hire charge payable

Yes we can provide instructions on how to do this at pick up. Ask us to clearly explain what rate you will be charged if you decide on this option. In some cases it will go into an additional day’s hire. While vehicles can be returned outside of opening hours, unfortunately due to security issues we cannot accept trailer returns without one of our team members present.

Yes. We will charge a fee if the vehicle is returned filthy or if rubbish is left behind in it. NO SMOKING IN OUR VEHICLES.

Please Note: Tip Trucks need to be washed to an acceptable standard before return. This means no excessive mud or aggregate in or around the tray, the wheels/arches and/or inside the cab.

If you receive any parking tickets or traffic fines during your rental period, you are responsible for paying them. Please inform us of any fines received so we can assist you with the process if necessary.